Privacy Policy

1. Introduction

GoWithND Inc. (“GoWithND,” “we,” “us,” or “our”) is committed to protecting the privacy of individuals whose personal information we collect, use, and disclose. This Privacy Policy explains our practices in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian provincial privacy legislation.

This policy applies to all personal information collected through our website (gowithnd.com), our services, and our business operations.

2. Information We Collect

We may collect the following categories of personal information:

Contact Information: Name, email address, phone number, company name, and job title when you inquire about our services, subscribe to our newsletter, or create an account.
Business Information: Details about your organization, industry, and project requirements shared during consultations.
Technical Data: IP address, browser type, operating system, referring URLs, and usage patterns collected automatically when you visit our website.
Service Data: Data you provide for AI/ML model training and analysis as part of our service engagements, governed by separate Data Processing Agreements.
Communications: Records of correspondence, support tickets, and feedback you provide to us.

3. How We Use Your Information

We use personal information for the following purposes:

To provide, maintain, and improve our AI and technology services
To respond to inquiries and communicate with you about our services
To send newsletters, updates, and marketing communications (with your consent)
To process payments and manage client accounts
To comply with legal obligations and enforce our agreements
To analyze website usage and improve user experience
To protect the security and integrity of our systems

4. Data Storage and Location

All personal information we collect is stored on secure servers located in Canada. We do not transfer personal data outside of Canada without ensuring adequate safeguards and compliance with PIPEDA requirements. Our primary data centers are in Toronto, Ontario, with disaster recovery facilities in Montreal, Quebec.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze site traffic, and deliver personalized content. You can control cookie preferences through your browser settings. We use:

Essential Cookies: Required for basic site functionality and security
Analytics Cookies: To understand how visitors interact with our site (Google Analytics, anonymized)
Functional Cookies: To remember your preferences and improve your experience

We do not use cookies for targeted advertising or sell cookie data to third parties.

6. Third-Party Sharing

We do not sell, rent, or trade your personal information. We may share information with:

Service Providers: Trusted third parties who assist us in operating our website and delivering services (hosting providers, payment processors, email services), bound by contractual confidentiality obligations.
Legal Requirements: When required by law, court order, or governmental authority, or to protect our legal rights.
Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to continued privacy protections.

7. Data Security

We implement industry-standard security measures to protect your personal information, including:

Encryption of data in transit (TLS 1.3) and at rest (AES-256)
Regular security audits and penetration testing
Access controls and authentication mechanisms
Employee training on data protection and privacy practices
Incident response procedures and breach notification protocols

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. When information is no longer needed, we securely delete or anonymize it. Retention periods vary by data type:

Client project data: Duration of engagement plus 7 years (legal/compliance)
Marketing contacts: Until consent is withdrawn
Website analytics: 26 months (anonymized)

9. Your Rights

Under Canadian privacy law, you have the right to:

Access your personal information held by us
Correct inaccurate or incomplete information
Withdraw consent for collection, use, or disclosure (subject to legal/contractual restrictions)
File a complaint with the Office of the Privacy Commissioner of Canada
Request deletion of your data where applicable

10. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via our website and, where appropriate, by email. The date of the last revision is indicated at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions, concerns, or to exercise your privacy rights, contact our Privacy Officer:

Email: [email protected]
Mail: Privacy Officer, GoWithND Inc., 250 Yonge Street, Suite 2200, Toronto, ON M5B 2L7, Canada
Phone: +1 (416) 555-0230

Last updated: September 2026